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How do I report a bug / glitch?

We gotchu fam. And btw - sorry about that! Fill this out!

Need extra help?

If you haven't found the answer from one of the articles, hit up support here! Please note, this is support for members only. If you are a company licensing/acquiring work(s) throu ...

When I click on Studio, it says "Access Denied".

No worries! Sometimes it takes a few minutes for our system to update to give you the proper privelidges for your account plan. This WILL work within a half hour at max. But likely ...

How do I get a refund?

If you have signed up within the past 14-days, you are able to request a refund no questions asked! If it is past 14 days, please refer to our refund policy.

If I cancel my membership, will my songs be removed from the catalog?

Yes. If you cancel your subscription (😭), all of your tracks will be removed / no longer available to buyers.IMPORTANT: That Pitch administers royalties and payments for members w ...

Does Cleared™ come with my That Pitch Membership?

Cleared™ works in the background as soon as you upload a track. It's not 'front facing' so to speak.If your song is published, it passed. If it simply says submitted and hasn ...

How do I upgrade my account?

Watch this!

Can I pause my account?

At this time, we are unable to pause accounts. You will be billed at your normal amount, or may cancel.IMPORTANT: If you cancel your memberhsip, That Pitch will delete your entire ...